Amber Science Inc. 277 Blair Blvd. Eugene, Oregon 97402-4147, (541) 345-6877 FAX (541) 345-6277
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Technical Support


Amber Science offers Technical Support for all of the products we manufacture and sell. We also have a Repair Department that repairs and services Amber Science Conductivity Meters and Cells. See below for further information on these services.

TECH SUPPORT
Technical support is available Monday thru Friday from 7 am to 4 pm Pacific Time. You can reach our Tech Support Department by calling our main telephone number (541) 345-6877 and requesting “Tech Support”. You may also e-mail your questions to info@amberscience.com and we will reply as quickly as possible.

REPAIR SERVICE
Amber Science offers repair service on the instruments we manufacture. Before sending in a product for evaluation, please contact us (by telephone, fax or e-mail) to get a Return Authorization Number (RA#) and instructions on returning products to our Repair Department. The RA# must be marked on the shipping label or outside of the shipping carton. Please include a note or letter inside describing the problem or service desired. All repairs must be shipped prepaid and insured for value. Amber Science will not be responsible for items lost or damaged in transit.

Products under warranty will be repaired at no charge and returned freight prepaid (within the U.S.) via Ground Service. (Please see your instruction manual for warranty details.)

Out of warranty Products will be repaired on a charge basis. We will contact you with an estimate prior to repair. Contact the Amber Science Customer Service Department at telephone (541) 345-6877 Monday thru Friday 7 am to 4 pm Pacific Time to request a RA# and instructions on returning the item.

FOULED CONDUCTIVITY CELLS
By visually observing these two Cells one can notice the Cell on the bottom is clearly fouled. This would be referred to as a dirty conductivity cell. Cells must be kept clean and in good condition to avoid measurement problems due to contamination and carry over.

Once contamination is allowed to build up, it may damage the materials the cell is constructed of. Always rinse Cells in high purity water after each use and clean when necessary.